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Supervision mechanism, uphold the integrity of services; by the World Expo, the Asian Games the opportunity to actively participate in various volunteer activities, in October each year as the travel section, "quality service month", quality service; build customer callback system, to achieve satisfactory service. Fourth, implement the plan, to ensure effectiveness. Leading Group and the Working Group will be conducted
To see the truth behind and unannounced visits to spot check, concluding evaluation, and recommend outstanding units and individuals to participate in the SAC "civilized service model window" and the "civilized service model" top To further improve appearance, improve service quality, Zhangjiakou branches from seven aspects, to promote the service value of activities and achieved remarkable results. Starting from the
Institutionbuilding, strengthening organizational leadership. Implement a comprehensive service "number one" comprehensive grasp, City Gear Room Package branch slice grasp, grasping the lead management, a branch bank network packets directly captured, two branch president to personally attend to each other supervisory staff caught six linkage organizational management. From the implementation of the system, improving management practices. First, branch president of the

Create atmosphere. The opening of "help meet the Asian Games Expo? Civilized service I first" project presentations and external network coverage area, the system propaganda activities of the advanced experience of design and printing activities, posters and tourist guidebook project, the key node to strengthen the external publicity reports, to enhance the internal quality and central image of the twin
Objectives of social enterprises. The second is needed to train their internal organs, improve their skills. Store building and the tour leader to focus on building a unified service standard, detailed sound internal control mechanism; organizations operating competition theme activities, enhance the service skills; increase the Expo, the Asian Games service advanced propaganda figures, role models, enhance the overall quality;
Do product research and development, formed to meet the needs of various tourists product system; prescribes VI to use, unified brand image; pilot implementation of the "China Travel" Member Card program, strengthen customer management. Third, improve services, enhance images. Improve the management system, standard operational procedures, adhere to standard services; further regulate the tourism contract text, the introduction of social